Shipping policy

Shipping Policy

Last Updated: June 22, 2026

Thank you for shopping with Zivara. This Shipping Policy explains how we process, ship, and deliver your orders.

Shipping Coverage

We currently ship orders within India only.

At this time, we do not offer international shipping.

Order Processing Time

All orders are processed within 1–2 business days after order confirmation and payment verification.

Cash on Delivery (COD) orders may require verification through a phone call before processing and shipment.

Orders are not processed or shipped on Sundays or public holidays.

Delivery Time

Once shipped, orders are typically delivered within 5–7 business days.

Delivery times may vary depending on:

  • Delivery location

  • Courier partner availability

  • Weather conditions

  • Public holidays

  • Unexpected logistics delays

While we strive to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

Shipping Charges

Free Shipping is available on all orders across India.

There are no additional shipping charges unless otherwise stated during checkout.

Courier Partners

We work with trusted logistics partners, including:

  • Ekart

  • Amazon Shipping

  • Blue Dart

  • Other reliable courier services

The courier partner used for delivery may vary depending on your location and service availability.

Order Tracking

Once your order has been shipped, tracking details will be shared via:

  • Email

  • SMS

Customers can use the tracking information provided to monitor their shipment status.

Cash on Delivery (COD)

Cash on Delivery is available for eligible orders.

Please note:

  • No additional COD charges apply.

  • COD orders require verification via phone call before shipment.

  • Orders may be cancelled if verification is unsuccessful.

Delayed or Failed Deliveries

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control.

Zivara is not responsible for delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Incorrect or incomplete shipping information provided by the customer

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address or contact number is provided, delivery delays or failed deliveries may occur. Zivara will not be responsible for orders delivered to incorrectly provided addresses.

Damaged Packages

If your package appears damaged at the time of delivery, please:

  1. Take clear photographs of the package and product.

  2. Contact us immediately.

  3. Email the details to prachiprachi3002@gmail.com.

We will review the issue and assist according to our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Zivara

Email: prachiprachi3002@gmail.com

Phone: +91 9034967144

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST